FAQ

If you can’t find the answer to your inquiry on the list below, do not hesitate to contact us.

We are open 7/7. Deliveries/retrievals take place from 9am to 6pm.

Our warehouse is located fifteen minutes from the Bordeaux city center. Given the distance and the lack of means of transports, it is not our general practice to welcome our customers. However, should you be motorized, delivery can take place in our warehouse.
In any cases, we deliver the bikes at your chosen address.

Delivery at the Bordeaux Saint-Jean railway station is free of charge. For any other destination and address (Bordeaux and its suburbs, airport, South-West, France, Spain,…) we will give you an estimate.
Groups or fidelity discounts do not apply to transportation fees.

We are a micro-business company of 2 employees. We do consider that this small number enables us to offer you the best possible quality of service and communication. Furthermore, our rental fleet is limited owing to its value. For these reasons, we cannot accept rentals for less than 3 days from May to September included.

If you are involved in a road accident or are injured, please call emergency numbers ( 112).
If you have small mechanical problems, even though exceptional, we will do our best to give you the most suitable solution.

If you wish to extend your location, please contact us as soon as possible to check availability of your bike. In case you wish to return your bike before the due date, we will reimburse the remaining days only for serious reasons.

Every booking requires the payment of deposit of 50% of the total amount. If you cancel:
– less than 7 days prior to arriving, 100% of the deposit will be retained
– between 7 and 15 days prior to arriving, 50% of the deposit will be retained
– more than 15 days prior to arriving, 100% of the deposit will be refunded

According to law (Articles 1383 and 1384 of the Civil Code), the renter is personally responsible for road traffic offences and any physical injury or material damage caused to a third party while using the leased equipment in their charge.
As a consequence, we will then apply a fixed amount against your caution, corresponding to the damages observed on the bike(s) and accessories. A scoring grid including the most damages is available on demand. In case of theft, the whole of the caution will be withheld. You will find more details in our general terms and conditions of rental.

Our insurance policy does not cover our equipment as soon as delivered. Your liability insurance or any other specific contract will protect you during the rental period.

Each rental includes:
-1 mini-pump
-1 speedometer
-1 safety lock (chain)
-1 repair kit (inner tube, sticking patches, multi-tools, tire-levers)

Trekking and e-bikes are automatically fitted with lights, rear racks, and pedals. Road bikes are delivered without pedals. They can be fitted with rear racks, as optional accessories. Should you wish to have them fitted with lights, please let us know.

For hygienic and storage reasons, we do not rent shoes.
As for pedals, the number of references on the market makes it their rental virtually impossible.
However, we do have spare toe-clips, SPD or SPD-SL Shimano and Look Keo’s to rent, should you forget to bring yours. This service will be charged 1€ a day.

We will be happy to lend you a paper map, A3 format. If needed, we can make suggestions on places to visit and best roads to take / roads to avoid. This service is free of charge.
However, requesting a personalized detailed road map, falls in the scope of tailor-made itinerary. We will be happy to provide you with an estimate. The same applies to in-depth advice / guidance regarding your stay (trains, restaurants, hotels, etc.)

In France, drivers are pretty patient and cautious with cyclists. That being said, do not forget the basic safety and good behavior rules in order to share the road.

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